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Follow-up

Things regarding things after the thing.


Celebrate

Even if you are not one to celebrate a hard-earned success, celebrate. Take your friends out to dinner or drinks. Acknowledge the amazing fact that hundreds or thousands of people came together to bring your project to life. Don’t just treat it like any other day.

Showing progress

It's always reassuring to be up to date on the status of our order. It's transparent and establishes trust. A great way to disclose that is with a progress bar you keep up to date on your project page or your website. Here's a few examples.

Imagine if every project creator added a status bar to their main project image as soon as the project ended. You can edit the project image on Kickstarter whenever you want, so you could update it every week or every time you post an update. Backers wouldn’t have to wade through updates to see where the project is – they’d see it as soon as they arrived at the page.

Replacements

Quoting Jamey:

I often send 2 of whatever people ask to be replaced to reduce the reship. When the shipping costs more than the product why not send some extra product just to be sure.

Whenever you hear from a backer who has a damaged box, make sure you get them to send you a photo of the game in the box with the original packaging so you have something to share with your fulfillment company (if applicable) for reimbursement.

Follow up

Send a project update after rewards were delivered and check in with backers, ask about their experience and provide some helpful information. Show people you haven't stopped caring about them just because they have their rewards in hand. Also, you might hear about issues you didn't think about and you can plan for those next time.

BOARD GAMES Future printing request form

You might want to set up a future product request form on your website where people can signal their interest for out-of-print components. Here are the details.

When a company wants to acquire you

Just something potentially helpful to read.

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